Sky offers several different services, including television, internet, and home phone. While no one wishes to ever encounter problems or outages, the fact is that problems are going to happen from time to time. How you go about reporting the problem can make a difference in how quickly it is solved. Furthermore, there may be specific steps that need to be taken in order to restore your service in the most hassle-free fashion. Consider the following prior to calling Sky for help.
Some problems can be diagnosed without calling Sky and without having a technician visit your home. Sky provides a diagnostic tool online, along with information about area-wide outages. Weather and other events that cannot be controlled can contribute to service outages. Prior to calling for help, check to see if information is available about multiple outages, or if you wish, go through the diagnostic help to see if the problem can be fixed quickly and easily.
If no easy solution is possible, then it is time to call Sky. When calling, have your account number handy and be sure to connect to the correct department for problem reporting. Depending on what the problem is, you may need to be transferred to the technical department, and asked to complete a few steps that may help to fix the problem without a visit from a technician. If the problem is equipment related, you may be sent new equipment via post, and be asked to return the faulty equipment (at no cost to you).
For more serious issues, a repair person may need to pay a visit to your home to accurately diagnose and fix the problem. If this is necessary, a Sky customer service agent will assist you with setting up an appointment. You will need to be present when this visit takes place, but the appointment can be set on a day and time that is suitable for you. In most cases, there is no cost for repair, but if there is, an agent will explain this to you in advance of having a service technician visit your home.
Sky service problems are not likely to take place often, but when they do, it can certainly be frustrating. Sky is a large company, and employs a large customer service department. These two facts mean that problems can typically be dealt with quickly, and with only minimal effort on your part. Visit the website or call Sky if you need help or would like to start the process of reporting any type of problem with your service.